At Denizen, we stand behind the quality and reliability of our timepieces. Our warranty provides coverage against manufacturing defects under normal use.
1. Warranty Coverage
Denizen watches are covered against manufacturing defects in the movement and workmanship for the applicable warranty period stated with your product.
The warranty covers defects that occur under normal use and are determined to be manufacturing-related.
2. What Is Not Covered
The warranty does not cover:
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Damage caused by accidents, misuse, or improper handling
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Scratches, dents, or damage to the case, crystal, strap, or bracelet due to normal use
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Damage caused by water exposure beyond the watch’s stated water resistance
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Normal wear and tear
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Damage resulting from unauthorized repairs or modifications
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Loss or damage to accessories
3. Warranty Claim
To make a warranty claim, please contact Denizen customer support with your order details and valid warranty information. You may be asked to provide photographs, videos, or other details to help us assess the issue.
The product may need to be inspected before a warranty claim is approved.
4. Warranty Service
Depending on the nature of the issue, Denizen may, at its discretion, repair the watch, replace the defective component, or provide an appropriate resolution.
Warranty service is subject to product and component availability.
5. Warranty Validity
The warranty is valid only for the original purchaser and is applicable according to the warranty terms provided with the product. Proof of purchase may be required to process a warranty claim.
6. Contact Us
For warranty-related assistance, please contact Denizen through the Contact Us section of our website.
Denizen
Email: [Add your official support email]
We are committed to ensuring that your Denizen timepiece continues to deliver dependable performance and timeless style.
