At Denizen, we are committed to providing quality products and a reliable shopping experience. If you receive a product that is damaged, defective, or incorrect, you may be eligible for a refund in accordance with this Refund Policy.
1. Refund Eligibility
A refund may be provided in cases where:
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The product received is damaged or defective.
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The wrong product has been delivered.
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The product has a verified manufacturing issue.
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The order cannot be fulfilled due to circumstances on our side.
Refund eligibility is subject to verification by the Denizen customer support team.
2. Refund Request
Refund requests should be submitted within 7 days of receiving the order. To process your request, we may require your order number, photographs or videos of the product, packaging, and a clear description of the issue.
Our team will review the information provided and notify you whether your refund request has been approved.
3. Product Verification
Where required, the product may need to be received and inspected before a refund is approved. The product should be in its original condition and accompanied by its original packaging, tags, warranty card, accessories, and other items supplied with the order.
Refunds may not be approved for damage caused by misuse, accidental damage, unauthorized modifications, normal wear and tear, or improper handling after delivery.
4. Approved Refunds
Once a refund is approved, the applicable refund amount will be processed through the original payment method, where possible.
The time required for the refund to appear in your bank account, card account, or payment wallet may vary depending on your payment provider or financial institution.
5. Shipping Charges
Where a refund is approved because the product was damaged, defective, incorrectly delivered, or the issue was caused by Denizen, applicable shipping charges may be included in the refund, subject to verification.
Shipping charges may not be refundable in other circumstances.
6. Partial or No Refund
Denizen may decline or adjust a refund if the product is found to have been used improperly, damaged after delivery, returned without required accessories or packaging, or does not meet the conditions of this policy.
Any refund amount will be determined after reviewing the specific circumstances of the order.
7. Cancellations
If you wish to cancel an order, please contact Denizen as soon as possible. Cancellation requests can only be accommodated if the order has not already been processed or dispatched.
If payment has already been received and the cancellation is approved, the applicable refund will be processed through the original payment method.
8. Contact Us
If you have any questions regarding refunds, please contact our customer support team through the Contact Us section of the Denizen website.
Denizen
Email: [Add your official support email]
Denizen reserves the right to review refund requests individually and update this policy when necessary to comply with applicable laws and business requirements.
